- Jul 29, 2021
Google has acknowledged the issue of its premium speaker Home Max, which is killing off the Wi-Fi networks of the respective users. This means that the affected users have to go for a hard restart of their modem or router to get the network working again.
Several users have reported via the official Google forum, and the majority of them are using the TP-Link Archer C7 router. One of the users was responded by TP-Link engineers saying that it could be the MDNS multicast discovery packets that are causing the problem. These packets are sent for keeping the connection live. Therefore, it appears that the router is getting overloaded by the Home Max as the latter is sending thousands of the packets but within a very short time period.
Well, a Google Products expert confirmed their awareness of the issue and said that they are looking into it. The affected users are requested to send feedback reports via their Google Home app so that Google gets to debug the issue soon. Your report should include the keyword: “GHT3 – Unable to set up Max to the network.” It is further requested by the expert to check the box that says ‘Include screenshot and logs.’ Finally, the firmware version of the router should be included in your report.
We do hope that Google fixes the issue soon enough, and are keeping a tab on things to bring your updates on next developments of this matter. Stay with us to know more