Two days ago, a user of the Samsung Galaxy S6 Edge reported issues regarding home and volume buttons on its online community forum of Samsung. This morning, February 2, there was a response from a Samsung moderator with an assurance to help.
The user reported that it started off with the screen unexpectedly not turning on. But this was fixed after being charged. Then, further ‘problems rolled in.’
Firstly, it was the home button acting up, where only the fingerprint setups had been workable. Not only that the user found issues on the volume button as well. As a sum-up, all the concerned buttons have not been functioning consistently, according to the complainant.
The latest response was from an expert who asked to carry out a test, failing which he recommended calling the network carrier or Samsung for repairing the phone. This is what the expert writes:
“If you are on any carrier other than Verizon, there is actually a tool to show you if your hardware is working. If you open your phone dialer and press *#0*# a special menu will appear with several handy testing tools. The one you will need is the title “subkey”. Once you press this, your screen will turn black. It will change color in response to each of the buttons being pressed (home, power, volume, even the soft keys for back and multiwindow). This will tell you if the hardware is registering when you press it. To get out of this mode, double tap on the back button.”
Are you a Samsung Galaxy S6 Edge user and having similar issues? Share with us in the comments below if this was helpful. Stay tuned for our coverage of the next development of the matter.