How social media chatbots become future of communication?

Tidio Live Chat Software - Add Tidio live chat software to your website in minutes. Contact visitors and turn them into happy customers. Enhance their experience and boost your sales. Get it for Free

In general, chatbots are computerized programs with artificial intelligence and perform automated tasks. Now, chatbots are widely used in business interactions, especially for marketing purposes. From a different angle of view, a virtual connection is interconnected with social media, and the same is used as a tool for instant communication.

The introduction of communication bots has opened a smooth way to handle the customers which is a great way to replace the traditional mode of communication. One of the most highlighting benefits of bots is, it can learn from past interaction with customers and become intelligent over time with the help of artificial intelligence.

SocialPilot Affiliate
SocialPilot: Cost-Effective Social Media Management Tool
Data-driven decisions to improve engagement and finetune your social media strategy. 85,000+ professionals trust SocialPilot to manage social media, improve engagement and analyze results - at a pocket-friendly cost.
Trial Now

Also Read

We are living in an era of online communication. People are always connected to social platforms using their smartphones and the new-age consumers are engaged in purchasing via online platforms. Now the buyers expect faultless customer experience from the brand they are engaged with through real-time response to their questions. Here comes the ardent need for businesses to utilize the power of chatbots to engage with their customers in real-time.

According to a business venture, communication is the main thing to maintain customers. The bots these days are developed in a way that can engage with the customers at the right time with efficient manner. It can act like a human being and gain the trust of the customers.

social media chatbot

Elegant Themes - The most popular WordPress theme in the world and the ultimate WordPress Page Builder. Get a 30-day money-back guarantee. Get it for Free

Although in recent times chatbots are mostly built on text-based technology in the future it can be voice-based that will make the customers more live. A recent survey states that by 2020 we can see that 85% of customer dealing will be managed by chatbots at the same time 44% of customers prefer bots than a human customer service agent.

Nowadays, people do not have enough time to communicate with others because modern life becoming faster owing to technological innovation. Besides, people who used to communicate manually consider that face to face interaction is of utmost importance within human communication.

But in the modern context, where time is money, face to face interaction is time-consuming and most people prefer to communicate with the help of instant chat options. Similarly, chatbots replace human customer executives because of official interaction in the form of questions, and answer can be easily dealt with bots.

Within this scenario, chatbots in the form of virtual personal assistants like Siri can be easily used in the businesses. For instance, Siri acts the role of a personal assistant who can help a person in critical conditions by making use of artificial intelligence. When this idea is superimposed into the scenario of websites with heavy traffic, it is evident that vial communication can easily handle the customers by answering repeatedly.

If a human customer executive is asked to work for hours, the cam can result in giddiness and disinterest in work. But when a virtual personal assistant is used to communicate with the clients, the same can result in a positive result. To be specific, social media platforms can be considered as experimentation to evaluate the effectiveness of chatbots, and an attempt to peep into the future scope of communication options in the coming days.

Save up to 60% on OptinMonster

Stay updated

Subscribe to our newsletter and never miss an update on the latest tech, gaming, startup, how to guide, deals and more.

Grow Your Business

Place your brand in front of tech-savvy audience. Partner with us to build brand awareness, increase website traffic, generate qualified leads, and grow your business.

- Advertisement -
Winnie Parker
Winnie Parker
Winnie J Parker is a freelance writer who offers copy writing, and blogging services. He works closely with a best essay writing service and providing contents for digital marketing which will gain the social media attention and increase the search engine visibility.

Grow Your Business

Get these business solutions, tools and services to help your business grow.

Elementor -Join 5,000,000+ Professionals Who Build Better Sites With Elementor. Build your website with 100% visual design that loads faster and speeds up the process of building them.

WP Rocket

WP Rocket - Speed up your website with the most powerful caching plugin in the world. The website speed increase means better SEO ranking, user experience, and conversation. It’s a fact that Google loves a fast site.


Kinsta - If you are looking for WordPress managed hosting, Kinsta is in the leading front. Kinsta provides WordPress hosting for a small or large business that helps take care of all your needs regarding your website with cutting-edge technology.


OptinMonster - Instantly boost leads and grow revenue with the #1 most powerful conversion optimization toolkit in the world. 700,000+ websites are using OptinMonster to turn their traffic into leads, subscribers, and sales.


- Advertisement -