Due to the high internet penetration the use to live chat software increasing. Every company these days want to serve their customers and listen to them for the issues they are facing, getting feedback and telling about the new product and services – here comes live chat software solution.
Live chat, nowadays is a common term for online talk applications planned particularly to give online support to users of a site. The application is used to give the users instant support to visitors on a site. An ideal company is always keen to stay connected with its customers determining customers’ questions and reacting to their feedback at real-time builds adaptability of business and reinforces the bond between customers and association.
Overall, the live chat solution serves as a win-win situation for your companies as well as its users. Since there are hundreds of solution available in the market, it becomes difficult for companies to make the right choice. In this article, we’ll discuss choosing which live chat software matches your business requirements. Before you start hunting for the chat solution for your business you should remember these key points:
- Live Chat with Visitors:
- Multiple live chat sessions
- Easy File transfer
- Easy integration with the website
- Automatic emailing of chat transcripts and call transfer
- Automated chat invitations
- Embedded chat window
When we talk about best live chat software solution in the market – one of the names from the bunch of providers pop up is REVE. The chat software available over the cloud to reach your customers instantly at the right time via small chat box window generally appear in the lower right corner. The chat application offers 14 days of free trial for any types of SMB’s and venture.
A free 14 days trial is also available for all businesses including startups and venture to experience it before.
The chat application offers three types of subscription plans –
- Standard ($15/month)
- Advanced ($25/month)
- Enterprise ($50/month)
Once you sign-up in REVE, you have to pursue three-step customization guidelines, i.e., 1. Select chat window alignment 2. Choose a color 3. Decide whether you would like to enable pre or post-chat forms. After finishing the customization process, you are ready to chat with ease.
REVE software has a quite traditional look, but it avails a clear user interface and easy to navigate through. And provide valuable integrations -WordPress, Skype, WooCommerce, Shopify, Facebook, BigCommerce and much more. It also includes mobile SDK or open API, and you can get complete built-in live chat analytics management. You can even test its app on a dummy site without the necessity to install the cipher on your website.
REVE stands out of the crowd with large numbers of leading features, i.e., live chat, proactive chat, video chat, co-browsing, Queuing, visitor analytics, department management and so on. REVE’s live chat feature integrates on your online platform in no time as well as visitors can click on the chat banner at any time to initiate live chat assistance.
Your business can gain credibility among consumers using video chat attribute as you are sharing a screen with your customers. Therefore here the great thing is that you can even demonstrate the live demo of the product in place of product video. Co-browsing solution allows concurrent browsing of the same web page via company agent or customer in a real-time scenario. It is the mixture of live chat and video chat to offer complete engagement to the customer. It consists of the highly developed WebRTC Tech that permits a faultless communication as well as active engagement.
If you frequently require to respond to the same customer queries, then the canned response feature is the right option to go. By enabling canned, it let you type once, save it and afterward reuses it throughout chat sessions with just only some keystrokes. The other nice thing about REVE chat is its customer Onboarding aspect because it factually takes a minute to start chatting from the instant you register. Here you can connect with your visitors 24/7 through REVE chat.