If you own a restaurant, you want to make sure that your guests are properly seated and can be served adequately and as efficiently as possible.
However, what happens when many clients come at the same time? How do you manage their seating in a timely fashion? What if there are fewer seats than the number of customers? What can you do to manage such a situation? Well, it can be quite a challenge and unless you have a system of booking your seats, you may find it impossible to manage an overflow of customers.
It is for this reason that you need to consider a call ahead seating app for your restaurant. This is an application that your clients can use to book seats in your restaurant so that you can better manage their requirements. With this kind of a reservation, you are assured that all your clients will be satisfied with your services since you will always plan.
Here are some reasons your restaurant needs a call ahead seating app:
You can efficiently manage the restaurant
A restaurant seating app is an efficient way of managing your clients. They will not need to make calls to the restaurant since they can just log in to the application and make reservations. With this kind of app, a restaurant can plan in real-time for their clients.
You will be able to tell when there will be a rush of clients and as such, you can increase the number of wait staff for the task ahead. Your kitchen staff can also prepare appropriately based on the number of guests expected. If you have the right kind of software, you can rest assured that your restaurant will neither be overbooked or under-booked. Proper integration of the mobile app, the desktop system, and phone call booking system will ensure that all these bookings can be managed in real-time.
You can create a wonderful guest experience
A restaurant seat reservation app is also convenient for your guests. Research shows that up to 36% of clients believe that an online seat reservation application is a good thing for them.
This is a technology that makes it easy for clients to make bookings and rest assured that they will get services at restaurants with ease. With the app, the clients can tell their wait time, restaurant hours of operation, and the phone number as well as the address of the restaurant. This is especially so for clients who are always too busy and want to get services at a restaurant as conveniently as possible.
Reduction in number of walkaways
Customers can make reservations weeks or months ahead and either forget or change the plans without informing the restaurant. With an online seat reservations system, the restaurant can make a follow-up and remind these clients of their reservations.
Around 20% of clients will forget their reservations and this can lead to a loss to the restaurant. With the restaurant reservation system, it is always possible to remind clients through emails, short messages, or even through the app. As such, you will reduce losses. There are reservation systems that allow you to notify your waiting clients on the updates on seat availability. This way, you can reduce walkaways and make better profits for your business in the long run.