Tesla’s app which is the key to the car for a lot of users was down for hours. The owners of Tesla were left stranded, and they could not open the doors of their cars to get in.

Several Tesla drivers took to Twitter to complain of this crash and asked for a solution. It was thought that maybe the crash was temporary, and the developers will fix the issue soon. Several Tesla owners tagged the carmaker and asked when the app will be up and running.

The app is not the only key to the car. Tesla owners are given a card that can be used as a key but as the Twitter outrage revealed, almost all Tesla drivers rely on their app which functions as the car keys.

Tesla had confirmed that the app was unavailable for a period of time and that the issue was solved, and the app was restored after a while. However, the officials’ after a while lasted for hours according to some of its users. Tesla had provided its customers with a few other options to locking, unlocking, and starting their cars.

The car company gives its customers a physical key fob or key card in case their phone dies and has encouraged its customers to carry it with them. Model 3 supports an updated version of the app which lets their users use their phones as key. It uses Bluetooth Low Energy and the app functionality is not fully needed for the app to operate smoothly.

The phone-as-key, the feature of Model 3, is separate from the in-app lock-unlock feature. The latter requires a cell signal, and Tesla never designed the app to be the primary means of entrance to the car. The phone-as-key feature apparently was unharmed and was working as it was designed to do.

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