- Aug 4, 2021
Samsung Galaxy Tab S6 is running into some unlocking problem ever since the tablet received the last software update. The online Samsung community forum is flooding with such incidents as narrated by the users who are facing the same problems.
One user narrates the problem articulately.
The Tab did not appear to have any problem whatsoever with it, especially since it is a fairly new tablet. However, the trouble began after the Tab received a software update message.
The user claims that after logging in to update, the software as seen on screen, the unlocking pattern stopped working. As a result, the user is logged out of his own device and cannot log back into it. The only probable solution left to the user was to reset the device; however, that will not in this case since for rebooting or resetting any device, it needs to be unlocked first.
The user apparently reached out to the Samsung customer service and was notified that he needs to send his tablet to the servicing center. The user did not go through with the request of sending his device to the service center, rather after much digging he stumbled upon a solution offered to someone else who was facing the same problem.
The other user could not enter her passcode after the device received a software update. This is somewhat a similar incident to the recent one, and the solution offered to solve that problem apparently worked perfectly for the Galaxy Tab S6 owner.
Apparently, a hot-key method worked to sort this problem out. The problem was mostly due to the improper registration of the devices. Once the devices had been dutifully registered with the official Samsung website, the unlocking problem solved itself.
Users can go to My Products listed on the official Samsung website, and check if their devices are registered with the company or not. If they are not registered, they can do so by entering the required data.