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Samsung Smart TVs lose Wi-Fi connection even with a strong network

Author at TechGenyz Gadget
Samsung Smart TV
A Samsung Smart TV | Image credit: Samsung

Smart TVs are becoming very popular especially among the millennials because of the additional features they offer. Smart TVs now work like computers and include Wi-Fi, in-built apps, various connectivity, and other specifications. However, with great specifications come a few problems too.

Samsung has a wide range of smart TVs which let the users browse the web, watch YouTube, and catch up on social networking. They also have flash support and include Free Live TV with Samsung TV Plus with over 100 channels spanning news, sports, entertainment, and more.

But recently, there seems to have a Wi-Fi connectivity issue with the Samsung Smart TVs.

This has been the case for some of the Samsung Smart TV models. A number of users have raised a complaint on the Samsung community page. It seems that TVs continue to lose Wi-Fi connection even when the internet is working just fine. After unplugging the TV and switching it on again requires the input of the Wi-Fi details again to solve the issue. Unfortunately, this fix works temporarily for some hours or a day.

So far a few model numbers have shown this kind of issue including UN28M4500, QN65LS03TAFXZA, QE65Q60RATXXC, etc. Some of the TVs were just a couple of months old but already have the issues. Every time the Wi-Fi goes out, the TV requires unplugging, plugging, and then the input of the information. This repeated process could be very irritating for some as most of us are streaming online movies during the quarantine.

Samsung has not yet officially addressed this issue. But, they have reached out to some of their customers. They have also put thorough instructions to the users on their support page to connect the smart TV to the Wi-Fi/ modem.

Usually, this kind of problem happens because of several reasons including outdated firmware, general bug, Mac Address block, DNS settings, or slow internet connection. But this kind of connectivity problem happening widely may indicate something bigger.

Is this a common issue for the newer Samsung Smart TV models? Is it a manufacturing defect or just a connectivity problem? Until you get any explanations from Samsung, try restarting your TV or the internet and contacting your internet service provider.

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