Trending

Stories

yellow.ai Introduced Voice Bots to Boost Customer Experience

Must Read

yellow.ai, formerly known as Yellow Messenger, on Monday unveiled a new brand identity and a platform suite, along with AI-powered voice bots to help brands deliver better customer experiences.

Brands can now hyper-automate customer experience, across more than 35 channels like Google Assistant, Alexa, Web, WhatsApp, Instagram, Facebook, Google Business Messages, Apple Business Chat and Telegram etc, in more than 100 languages, the company said in a statement.

With a powerful self-learning NLP engine, our sophisticated voice models are capable of understanding and responding in natural language on the basis of sentiment, language, dialect, and workflow across more than 35 channels,” – Raghu Ravinutala, Co-founder and CEO, yellow.ai.

Also Read

The launch of voice AI is augmenting the company’s existing strengths with its proprietary and distinguished NLP engine, leveraged by more than 700 enterprises in over 30 countries across Asia, the US, the Middle East, Europe and Latin America.

“In line with the platform growth aggressively moving towards automation first, across chat and voice, for our new identity, we wanted to retain our brand salience while disassociating from text-only connotation,” said Vartika Verma, Global VP, Marketing.

The company said that two of India’s largest private banks and a state government electricity board are currently using yellow.ai’s voice bots for inbound and outbound customer service.

yellow.ai’s voice AI capabilities enable human-like conversations in over 100 languages like Hindi, Mandarin, English, Tamil, and more, accounting for variants, dialects, slang, and accents and provide personalization engines with a sentiment analyzer, intent understanding, contextual awareness, and human-agent transfer.

Stay updated

Subscribe to our newsletter and never miss an update on the latest tech, gaming, startup, how to guide, deals and more.

Latest

Stories

- Advertisement -
- Advertisement -

Latest

Grow Your Business

Place your brand in front of tech-savvy audience. Partner with us to build brand awareness, increase website traffic, generate qualified leads, and grow your business.

- Advertisement -

Related

- Advertisement -
- Advertisement -
Sony Unveils Project Q: A Next-Gen Handheld Game Console Snapchat Hits 200M+ Users in India, Introduces AI Chatbot Super Mario Bros. Movie: 6.4 Million Tickets Sold in Japan Samsung Galaxy A14 Launches in India with Impressive Features BGMI Returns: Battlegrounds Mobile India Now on Play Store Twitter Accuses Microsoft of Data Use Policy Violation GIFs take over Instagram comments, unleashing creative expressions! The First US State to Ban TikTok: Montana’s Bold Move Adobe Unveils New Product Line for Digital Marketing Advancements iPhone 15: Early Production and Design Changes for Improved Availability
Sony Unveils Project Q: A Next-Gen Handheld Game Console Snapchat Hits 200M+ Users in India, Introduces AI Chatbot Super Mario Bros. Movie: 6.4 Million Tickets Sold in Japan Samsung Galaxy A14 Launches in India with Impressive Features BGMI Returns: Battlegrounds Mobile India Now on Play Store Twitter Accuses Microsoft of Data Use Policy Violation GIFs take over Instagram comments, unleashing creative expressions! The First US State to Ban TikTok: Montana’s Bold Move