After an Indian user took to social media about a OnePlus Nord 2 smartphone being exploded, the company said on Tuesday that they have reached out to the user and are investigating the matter.
A Twitter user Shubham Srivastava mentioned the explosion in his tweet, but later deleted the post, without uploading any photos of the alleged exploded device.
OnePlus told IANS in a statement that their “team has already reached out to the user and we are in the process of collecting the details to investigate this further”.
Srivastava had tweeted: “I am very angry to say that the Nord 2 I got for my father got exploded just recently. He was afraid after this incident it would have cost his life if he was using that right away. Such a shame!! How can I get my phone back? You ruined my money!!”
OnePlus replied to him on Twitter: “We are truly dejected to hear about this incident. We earnestly hope that the untoward incident did not cause any harm to your father. We would like to have this addressed on priority and to further scrutinise this matter and ascertain the cause of this instance, please DM us.”
However, the post as well as his Twitter account was deleted within a few hours after the post.
Recently, Bengaluru-based Ankur Sharma also reported in a tweet about a day-old OnePlus Nord 2 exploding, along with pictures of the burnt smartphone. However, he also deleted the tweet later.
While replying to Sharma’s Tweet, the smartphone brand assured that they will investigate why this has happened.
OnePlus Nord 2 is a mid-range flagship smartphone that comes in 6GB+128GB, 8GB+128GB and 12GB+256GB variants at Rs 27,999, Rs 29,999 and Rs 34,999, respectively.