In the last few hours, several Samsung Galaxy Watch 4 users have been experiencing a series of malfunctions on the device, particularly, ‘power not turning on after the recent update(VI3). In response to this issue, Samsung Electronics has released an official statement confirming the development and equally apologizes to its customers for the inconvenience.
As we discovered via the Samsung community, Samsung Korea acknowledged some problems with the recent update and agreed to offer free repair for eligible devices. The official statement reads:
“First of all, we sincerely apologize to our customers for any inconvenience in using our products.
Recently, it has been confirmed that some products do not turn on after software (VI3) updates on Galaxy Watch 4 models.
Users who have experienced this kind of problem will be able to take necessary measures, including free repairs, by visiting the nearest Samsung Electronics Service Center, even if it is inconvenient.
Samsung Electronics stopped updating the software that caused the error, and will soon release the improved software.
are going to do Once again, we apologize for any inconvenience caused to you, and we will do our best to minimize customer inconvenience.
[Q&A]Q. The Galaxy Watch 4 won’t turn on after it turns off, what should I do? A. We apologize for any inconvenience you may have experienced with our products. Customers who have experienced this kind of problem will visit the nearest Samsung Service Center to check the product and take necessary measures. (Phone 1588-3366)
Q. There was an article in some communities saying that the Galaxy Watch 4 does not turn on. What are the cause and solution?
A. It has been confirmed that this phenomenon occurs during the recent software (VI3) update process. An improved software will be released soon to address the issue. We apologize for any inconvenience you may have experienced.
Q. After the latest update, I received a paid repair due to the watch 4 being powered off. Can I take action?
A. We apologize for any inconvenience caused to you. Samsung Electronics has established a free repair policy for this problem. Customers who have experienced inconvenience due to paid repairs will be contacted separately to take measures such as a refund of repair costs. If you want to take quick action, please call our call centre (1588-3366) and we will check the service history and take action.
Q. I recently updated, but there is no power-off phenomenon. Are there any precautions when using it?
A. When using the watch 4, please charge it sufficiently so that the power does not turn off. If the power is turned off and does not work, visit the nearest Samsung Electronics Service Center and we will provide you with an appropriate service after checking the product.”