As part of its continuous effort to build a partner service enabling system, Huawei has officially unveiled a new platform, the Huawei O3 Community, at the ongoing Huawei Full Connection Conference 2023 in China for service knowledge and experience in the community network.
Huawei O3 Community Platform
The platform, according to the brand, will connect global service engineers to aggregate user service experiences under three concepts: online, open, and orchestration.
With the new platform, Huawei hopes to support and improve operational efficiency and lessen the difficulty for engineers to acquire knowledge by making its ICT service knowledge and experience accumulated over more than 30 years open to the outside world.
Additionally, the brand said it will collaborate with the knowledge and experience of customers and partners to share best practices and community communication capabilities. The Huawei O3 community has finished its global deployment and can currently provide services in multiple languages.
Building a Partner Service Enabling System
Speaking at the event, Li Jianghua, President of Huawei’s Global Technical Services Enterprise Delivery and Services Department, said Huawei and its partners will collaborate through the O3 community to offer customers a uniform level of service.
The launch of the O3 community is part of Huawei’s continuous efforts to build a partner service-enabling system. Through the O3 community, Huawei and its partners will work together to provide customers with a consistent service experience.”
Huawei O3 Community’s Values
In order to achieve the objective of building a partner service-enabling system, Huawei said it has developed three main values for the O3 community platform. These values are:
Knowledge base and experience base for work scenarios
HUAWEI O3 community provides 8 business sections, including documentation, tool platforms, training empowerment, practical sharing, and other knowledge and experiences, which are integrated into all aspects of work to support multiple scenarios. Scenario-based and efficient work for roles.
Accurate, intelligent connections of people and knowledge
The O3 community provides intelligent knowledge services based on large-scale knowledge models in the ICT service field, realizing intelligent search, auxiliary generation, and accurate recommendation functions, allowing people to find knowledge and knowledge to find people more accurately and quickly.
Interactive communication community for practical engineers
The O3 community provides six key capabilities, including communication and discussion, technical circles, reverse evaluation, special activities, demand feedback, and honor hall, to create an engineering atmosphere, realize experience summary exchange, provide peer assistance, and promote rapid development Solve project problems and grow faster as engineers.