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Jared is a technical writer currently associated with ProProfs Chat. He enjoys writing about emerging customer support products, trends in customer support industry and the financial impacts of using such tools.
Have you ever downloaded bonus content from your favorite website? Or do you remember subscribing to a website newsletter to get access to some unique opportunities? If the answer is yes, then you’ve gone from being a website visitor to becoming its lead. That’s because you ended up at one of its lead magnets. And […]
Live chat support has become an essential element in the process of achieving customer satisfaction. Allowing businesses to overcome the disadvantages of call centers and email support, live chat has increased customer retention. According to eMarketer research, 63% of customers were willing to return to a website with live chat customer support. Moreover, it is […]