Krause Leia

A content geek and a market researcher who is on the spree to capture multiple facets of industry through creativity and innovation. Krause is a content geek who writes for market research, digital marketing, startup tools, customer experience, employee experience, and generic topics.

NPS alone is not the only deciding metric for your customer experience

Last year, the keyword search ranking for “NPS’ was 60,500 times, and Net Promoter Score 22,200 was times across the USA on Google. Businesses across the globe are blatantly turning to NPS (net promoter score) to derive, measure, and evaluate the cu...
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