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If you are a Microsoft Surface Pro 3 user, then this news might be helpful for you. The software giant has officially replied to the Surface Pro 3 battery issues and assured to fix this up soon. Panos Panay, Corporate VP of Devices at Microsoft, says the company is currently testing to resolve the issues through software in a Twitter announcement.

In the Microsoft Community forum, some users posted as they are facing issues with the draining of batteries in their devices. The company ruled out hardware as a probable reason for the shrinking battery capacity, as some Surface Pro 3 owners claimed. Greg, a Microsoft employee in the forum, replied, “Our team has been working on, and is now testing, an update that will address this. We’ll publish the update as soon as it has passed our quality assurance process.”

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The technology company is currently working on a patch that should resolve your Windows tablet once it successfully completes the testing. Some members commented on replacing the hardware part, though Microsoft has advised them against replacement as the update is pending.

Some users are annoyed with the news of paying replacement fees to get a new Windows Surface Pro 3 tablet. Since Support Center is the single touch point, some users are worried about paying $99 to get the support. The tablet owners also complained about paying a replacement fee of $450 or more to get new models. We’ve no confirmation if Microsoft will pay the users who are forced to pay for the replacement.

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