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Paytm, the frontrunner in Indian e-commerce system and digital wallet service provider is currently in a tight spot as it has reportedly gone kaput and seems to be stuck in the glitch.

Several troubled users are turning to Twitter, putting across their experience on the social networking site with the tag ‘#paytmdown’ to draw the attention of the troubleshooting team and spread awareness about the problem. The constant pop-up message of ‘server error’ is the cause of concern for all the Paytm users as it indicates that the proper workaround is yet to be figured out in order to resolve the glitch.

The Outage Report for Paytm further accentuates the increasing gravity of the crashing down of the app as it states that the problem has been occurring since morning, and continues to trouble the users who are unable to make their payments for the time being.

The server crash report is increasingly being affirmed as true and unresolved as the number of complainants is slowly rising, which means that the glitch is getting widespread now and immediately needs to be resolved. Given this seemingly deadlock situation then, it isn’t surprising that the users are now starting to worry about the safety of the money they have put into their Paytm accounts.

Over 7 million merchants across India accept payments from Paytm directly into their bank accounts free of any fee. Founded in 2010, Paytm has risen up to being one of the most credible e-commerce payment systems well within a short span of 8 years, as it caters to a huge chunk of the Indian population for a variety of payment services like mobile-recharges, event bookings, movies, travel, utility payments and also in-store payments like educational institutions, grocery stores and so on.

Paytm officially acknowledged about the technical glitch and assured a fix in the app.

It is available in 10 regional languages, which corroborates the magnitude of mass reach and utility held up by the company till date. Considering its massive financial utility quotient for the Indian multitude at large, it is rather disappointing for the Paytm users to have to deal with the app crashing on them, that too during the peak hours of its payment service, when payments are done in a mad rush all over the country.

Therefore, if this glitch is not fixed now, it might hamper the credibility of the Paytm for the users gradually. It’s time to make some noise for the troubleshooting team to take notice and restore the app to its working order right now!

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