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Chatbots – A revolution in conversational training?

May 10, 2019, 3:11 pm

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Can chatbots really be the missing link between pleasure and usefulness in corporate training? Judging by recent times, certainly. Ever since employee training became popular in the 1960s, more and more of its glaring holes have become apparent. The first thing that comes to mind is a lack of personalization.

Every employee is different and it’s impossible to see results if everyone is subject to the same curriculum. With chatbots, we are seeing exciting new areas of application opening up, which can potentially lead to informal learning taking over.

The role of chatbots in the corporate world

Bots have become a full-time member of the corporate family. Their initial roles were somewhat underwhelming, compared to today’s state. Both trainees and trainers used bots as reminder tools that registered progress and memorized accomplishments of individual trainees.

In training software, bots have been used ever since the beginning of the century. They allowed trainers to have a better overview of work performance and what areas need improvement.

Fast forward to today and we rely on bots to answer crucial queries and help us organize ourselves and our teams, as a part of the corporate hierarchy.

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It is precisely this organizational role and the immense potential that urged leaders to consider chatbots as a potential aid in conversational learning. Communication training is essential in all corporate areas and chatbots have proven to be the ideal tool for a few reasons:

  • They reduce the workload of individual trainers. Through this informal learning method, every employee is in charge of their own progress. The only thing trainers have to do is monitor the progress and assess what needs to be done during briefing sessions.
  • It further motivates employees. When a member of the collective is responsible for his own educational prowess, they are much more likely to invest the extra effort. No one is standing above their head and the pressure factor is gone.

Looking at these applications of chatbots, it’s only right that we analyzed their potential in the conversational learning niche.

Conversational learning and automation

The crux of corporate training is the sustainability factor. According to multiple theories, a training program is only efficient if the employee has an incentive to continue working on in on their own.

This incentive can be either internal or external, but chatbots have shown the potential to display both sides. All of this is because of the interactive nature of chatbots.

To put it simply – we talk to chatbots and they respond (and vice versa). This contributes to what we call conversational learning, a dialogical activity that further increases motivation, performance and overall hunger for further progress.

Conversational learning has a direct impact on how employees function as a part of a team. It gives them the freedom to practice looking for input. Companies that have to implement chatbot training systems have displayed much better communication between individual team members, as well as between team members and upper management.

Chatbots are an excellent way to study and further the potential of automated learning, too. In the very near future, we will see chatbots integrated with other tools. For example, you can type in rewrite my essay for me, and the bot will immediately direct you additional writing and educational tools.

How to use chatbots to further develop corporate training

Learn both, fast-rising as synthetic teachers, are great in assessing the basics of a training program. When the AI is equipped with all the necessary information, it can recognize keywords, questions, and queries and provide information.

Their advantage? Unlike trainers that have to eat, sleep and work on other things, chatbots provide around-the-clock support, giving employees additional flexibility.

Without the pressure of a certain timetable, employees will perform much better and provide better results to the collective. There have been extensive studies in chatbot use in high schools and this has shown us two things:

  • Corporate training, in a traditional sense, should only be for more advanced areas of study. Employees can begin their journey with a learned or chatbot.
  • Trainers can work on more niche courses and training programs that chatbots still can’t accomplish. They will have a much lesser workload and will be able to commit to each employee individually. This results in much more efficient training.

However, we are looking at chatbot conversational training at its infant stage. What is next?

Exciting options for chatbots

There will also be opportunities for every employee to create their own bot. Bot creation software is a viable pedagogical tool that will change training and education forever.

With a personal bot, every employee will be able to learn in a rhythm that suits them. By doing so, they will be able to get a personalized approach to mastering the skills they need to do their job. No employee will be expendable and maximum human potential will be unlocked.

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