Samsung switched to a paperless documentation system with over 11,000 services centers globally

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Yusuf Balogun
Yusuf Balogun
Yusuf is an aspiring Journalist and Health law expert with a special focus on technology innovations. He is a guest writer at Qwenu and Deputy Editor-in-chief of Gamji Press.

In a bid to strengthen its commitment to developing sustainable practices. Today, the South Korean multinational electronics company, Samsung, has officially announced the expansion of its integrated global customer service system to 11,000 service centers globally.

According to the company, the new global integrated system aims at switching from the paper documentation formerly furnished to clients concerning their product repair, including carrier information and receipts, to digital documentation despatched through email and messages.

With the new global system, the firm will offer over 11,000 service centers in 180 countries around the world to present customers with an eco-conscious alternative to paper documents. Similarly, Samsung plans to scale it up withinside the destiny by additionally changing its whole-provider center`s workplace paintings files with digital files for max impact.

Paperfree samsung services
Image credit: Samsung Newsroom

To achieve this new system the tech giant has upgraded its international carrier system, the Global Service Partner Network (GSPN), to allow for electronic documentation to be sent to customers about each aspect of service they receive through an interface supported by various digital communications services around the globe.

Given the development, it is expected of the company that about 6 million liters of water can be stored every year. In addition, almost 526 lots of carbon emissions can be reduced, which may be translated into the quantity of carbon absorbed through 61,000 30-year-antique pine timber in a year.

Speaking on the new development, Hyeongnam Kim, Samsung’s Executive Vice President and Head of Global CS Center, said the firm has been working tirelessly to ensure customers’ convenience by strengthening its sustainable management practices.

In his words: “We have been constantly making an effort to offer convenient services to our customers and to strengthen our sustainable management practices in the customer service area.”

“We at Samsung are dedicated to creating a more sustainable future that provides a better life for all by introducing creative eco-conscious solutions across all our business areas. With a focus on sustainable management, we are putting carbon reduction, resource circulation and ecosystem restoration at the forefront of what we do as a global leading company to protect the environment.” Kim added.

He further maintained that with the focus on sustainable management practices, the company aims at providing a better life for all through the introduction of creative eco-conscious solutions across business areas.

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