HCL Marketing Cloud, the next generation of our renowned HCL Unica platform, empowers businesses with seamless, intelligent, and customizable solutions to manage their marketing needs from start to finish.
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This revolutionary platform simplifies the marketing landscape with the following:
- AI-powered capabilities: Personalize outreach, segment audiences, and orchestrate customer journeys effortlessly.
- Robust operations: Scalable solutions ensure seamless performance and efficiency regardless of your needs.
- Seamless integration: Manage all your marketing activities from a single platform, making it easy and effective.
HCL Marketing Cloud empowers you to:
- Simplify complex marketing tasks with AI-driven automation.
- Deliver personalized experiences that resonate with your customers.
- Orchestrate seamless customer journeys across all channels.
- Measure and optimize your campaigns for maximum impact.
Elevating Your Marketing Strategy Through Flexibility and Customer Focus
HCL Marketing Cloud transcends the boundaries of conventional marketing technology platforms. It’s a bespoke solution designed to adapt and evolve alongside your unique needs, offering both standardized frameworks and the agility to tailor your approach. Whether you’re embarking on your marketing journey or seeking to refine a well-established strategy, HCL Marketing Cloud empowers you with:
1. Data-driven insights at your fingertips: Gain a real-time understanding of your audience and personalize campaigns to resonate with individual needs.
2. Intelligent automation that nurtures lead: Streamline and optimize the lead journey, transforming prospects into loyal customers with personalized engagement.
3. Swift implementation for immediate results: Leverage pre-built templates and intuitive interfaces to get up and running quickly.
4. Generative AI that fuels smarter marketing: Harness the power of AI to create highly effective campaigns that deliver impactful results.
Beyond technology, HCL Marketing Cloud fosters a true partnership with your organization. We offer:
1. Dedicated Customer Experience Manager: Your personal champion in maximizing platform capabilities and achieving your marketing goals.
2. Optional Professional Services Engagements: Access expert guidance to accelerate your implementation and achieve optimal outcomes.
3. Seamless integration through CI/CD Pipelines: Integrate with your existing systems effortlessly for a smooth and efficient workflow.
4. Data-driven performance monitoring: Track your progress with precise metrics and make informed decisions for continuous improvement.
Embark on a new era of marketing with HCL Marketing Cloud, where AI and customer-centricity unlock unparalleled results. Welcome to a smarter, simpler, and more impactful marketing future.
HCL Marketing Cloud: Tailored Solutions for Effortless Digital Transformation
HCL Marketing Cloud empowers your marketing strategy with tailor-made solutions designed to meet your unique needs. We offer three interconnected standardized options, each paving the way for a simplified and transformative digital marketing experience:
1. Digital Messaging (DM)
- Foundation for Outbound Success: Launch effective outbound marketing campaigns within six weeks, reaching your target audience with precise segmentation and personalized journeys.
- Pre-approved Pricing: Enjoy predictable costs and focus on campaign success.
- Scale with Ease: Start with 250K active profiles and expand your reach as needed.
- Unlimited Potential: Create endless email campaigns, customer journeys, and segments.
- Intelligent Support: Leverage AI-powered Intelligent Marketer Assistant and Intelligent Lead Nurturing for smarter automation.
2. Real-time Engagement (RTE)
- Personalize Across Channels: Elevate your marketing with real-time personalization across every touchpoint, orchestrating seamless customer journeys.
- Fast Implementation: Go live in eight weeks and start driving engagement immediately.
- Reach Millions: Deliver over 1 million personalized web interactions each month.
- Unlimited Engagement: Create countless customer journeys and send transactional emails to nurture leads and build relationships.
3. Unified Experiences (UEX)
- Omnichannel Mastery: Manage both outbound and inbound campaigns across all channels, including enterprise marketing management.
- Holistic Approach: Get a complete view of your customer journey and optimize every interaction.
- Combined Power: Harness the best of DM and RTE for comprehensive omnichannel marketing.
- Unlimited Growth: Seamlessly expand your email campaigns, customer journeys, and segments.
4. Effortless Adoption
- Start Anywhere, Go Everywhere: Choose the solution that fits your needs and seamlessly expand as your requirements evolve.
- Quick Procurement: Eliminate administrative hurdles and get started quickly.
- World-Class Capabilities: Access advanced marketing tools and leverage industry-leading expertise.
- Simple Scalability: Increase your usage effortlessly without platform limitations.
AI-Powered Engagement: Unleashing Customer Value
HCL Marketing Cloud marks a pivotal moment in marketing automation and cloud technology, poised to elevate business experiences across all facets. This revolutionary platform unifies smarter customer engagement, streamlined marketing operations, and accelerated time to value, offering a transformative solution for modern businesses.
1. Smarter Customer Engagement
HCL Marketing Cloud leverages the power of Artificial Intelligence (AI) to reshape how businesses connect with their customers. Two key features drive this transformation:
- Intelligent Marketing Assistant: Provides marketers with critical insights and assists in crafting effective customer journeys, fostering personalized and informed interactions.
- Intelligent Lead Nurturing: Refines lead management processes, ensuring personalized customer experiences, higher conversion rates, and ultimately increased revenue.
Powered by the HCL IntelliService platform, these AI tools utilize conversational AI to facilitate real-time, personalized interactions with customers.
2. Simplified Marketing Operations
HCL Marketing Cloud prioritizes your needs by offering robust data security, reliability, and flexibility. This includes:
- Absolute Data Encryption: Ensures secure data storage and transmission, compliant with stringent industry standards.
- Secure Operational Console Access: Provides authorized personnel with restricted access, safeguarding your confidential information.
- Proactive Performance Monitoring: Identifies and resolves potential issues before they impact performance, ensuring optimal platform operation.
- Multi-zone, High-availability Infrastructure: Guarantees continuous service and data resilience in the event of disruptions.
- Isolated Environments: Provides dedicated resources for each client, ensuring privacy and control.
- Auto Scaling and Peak Event Support: Optimizes resource utilization for efficient performance, regardless of campaign demands.
- Cloud Provider Choice: Offers flexibility to choose your preferred cloud platform among GCP, AWS, Azure, and IBM.
By seamlessly managing these operational aspects, HCL Marketing Cloud frees your team to focus on creating impactful, AI-enhanced marketing campaigns.
3. Faster Time to Value
HCL Marketing Cloud prioritizes speed and efficiency, ensuring quick adoption and a lower total cost of ownership (TCO). This is achieved through:
- User-Friendly Interface: Simplifies platform navigation for both technical and non-technical users.
- Pre-bundled Industry-specific Journey Templates: Provides pre-built templates for common industry scenarios, accelerating campaign implementation.
- Quick-start Templates: Offers easily adaptable templates for various campaign types, reducing setup time.
- Continuous Feature Upgrades: Delivers ongoing enhancements and innovations, ensuring you always have access to the latest cutting-edge technology.
- Intelligent Marketing Assistant: Accelerates learning and assists in building more effective campaigns, helping you achieve faster results.
HCL Marketing Cloud stands out as a comprehensive solution that empowers businesses to unlock exceptional value across their marketing operations. By prioritizing smarter customer engagement, simplified operations, and accelerated time to value, it provides a powerful platform for driving successful business outcomes.
Building Trust Through Service and Security: The Cornerstone of HCL Marketing Cloud
HCL Marketing Cloud goes beyond just offering a platform; it fosters a trusted partnership with your business, ensuring a secure, efficient, and highly reliable environment for your marketing success.
Unwavering Commitment to Service
- 99.9% Service Guarantee: Experience unparalleled uptime and consistent service with our commitment to exceeding your expectations.
- Multi-zonal Production and Disaster Recovery: Mitigate risks and ensure continuous campaign operation with geographically dispersed infrastructure.
- Cloud Flexibility and Resilience: Leverage the power of leading cloud providers like Google, Microsoft, Amazon, and IBM, offering adaptability to your unique business needs.
Uncompromising Security and Compliance
- Global Compliance Standards: Adherence to stringent ISO 27K, SOC2, and HIPAA regulations guarantees the highest levels of data security and privacy.
- Dedicated Customer Experience Manager: Receive personalized attention and guidance from a dedicated expert to maximize your platform usage.
- Optional Professional Services Engagements: Access expert assistance with Quick Start Packages and SME support to accelerate your journey.
Seamless Integration and Streamlined Operations
- CI/CD Pipelines: Integrate seamlessly with tools like Azure DevOps and Jenkins for agile delivery and continuous improvement.
- Performance Monitoring Toolkit: Gain comprehensive insights into system health with internal, external, and transaction monitoring and alerting mechanisms.
- Robust Cloud Security: Secure your digital assets with robust firewalls, denial of service protections, and advanced bot protection systems.
Step Into the Future of Marketing
HCL Marketing Cloud is more than just technology; it’s a commitment to driving the future of customer experiences. Embrace AI-powered interactions, efficient operations, and rapid results with a platform that empowers your business to thrive.
Start your journey with HCL Marketing Cloud today and unlock a new era of marketing success.