Top Tech Trends to Watch for Digital Marketing in 2024

Adam Blackford-Mills
Adam Blackford-Mills
Adam Blackford-Mills is Digital Sales & Marketing Director at MRS Digital and has over 10 years of experience in sales and digital marketing. Adam works tirelessly to develop digital solutions that expand online marketing potential for businesses and delivers results.

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If you’re looking to achieve big wins with your digital marketing activities, get to grips with these trends for 2024. Technology is changing the way people engage with brands and the way brands can further personalize their content.

Here are our predictions for this year’s movers and shakers in digital marketing.

1. Artificial Intelligence and Machine Learning in Personalization

Artificial Intelligence and Machine Learning are revolutionizing digital marketing by enabling hyper-personalization. These technologies analyze user data in real time, allowing marketers to deliver content and advertisements tailored to the individual preferences and behaviors of their audience. AI-driven analytics tools can predict consumer behavior; Marketers can now predict what customers need and offer solutions before customers even know they need them.

AI And Machine Learning
AI And Machine Learning concept | Image credit: Freepik

This level of personalization not only enhances the user experience but significantly increases conversion rates.

2. Influencer Marketing with Authenticity

Influencer marketing has emerged as a potent method to establish trust and authenticity as consumers grow more wary of traditional advertising. Brands are partnering with influencers whose followers match their target demographic to create content that feels genuine and trustworthy.

Influencer Marketing
Women influencer marketing concept | Image credit: Freepik

The focus has shifted towards micro-influencers, who may have smaller followings but boast higher engagement rates. These influencers offer brands a more authentic connection to their audience. This trend emphasizes the value of genuine endorsements over sheer reach.

3. Big Data

As businesses mature and establish new structures and roles, big data will begin to become increasingly useful and utilized. Big data has been used with success in many areas of business, but it has excellent applications in digital marketing that not enough people are taking advantage of. The personalization of Amazon, Netflix, and Spotify shows the power of data in improving customer experience.

Big Data Concept
Close up hand holding futuristic screen | Image credit: Freepik

For example, the Financial Times gathers information about its 5 million users from its paywall. The asks users to register to read up to eight articles per month for free. Registrants are required to provide their email address, zip code, industry, job responsibility, and position level. The FT uses this big data to deliver more targeted advertising — advertisers could, for example, target a campaign to CEOs in the finance industry or HR department execs in Dayton, Tennessee. The FT also maps patterns in readers’ behavior to help convert them to full-time subscribers.

Big data requires a big investment to pull and analyze yourself, but there are tools and resources that marketers can take advantage of. Companies like Mintel, which specialize in gathering huge amounts of trend data, make their data available for brands to make marketing decisions based on big data.

4. Chat Bots

People today are much more comfortable chatting in messaging apps, such as WhatsApp or Facebook Messenger. For ecommerce businesses, in particular, this trend offers powerful opportunities.

Chat Bots

Chatbots are programs that cleverly use machine learning to imitate human conversation. They are used as a cost-effective means of answering basic queries, but they are getting more sophisticated. They are now built into popular messaging apps to increase efficiency and customer experience. Retail outlets can engage customers, answer questions and make transactions directly in Facebook Messenger. Chatbots might be in their infancy right now, but as the technology develops, you’ll see businesses using them more and more.

Also, nowadays, AI chatbots represent a significant leap forward in digital customer engagement. They harness the power of artificial intelligence to offer more natural, conversational interactions. These advanced bots can understand and process user requests in real time, learning from each interaction to improve their responses over time.

This not only enhances the user experience by providing quick, accurate answers to queries but also allows businesses to scale their customer service efforts efficiently without compromising on quality. By leveraging AI chatbots, companies can ensure a seamless, engaging, and personalized experience for their customers 24/7.

Immersive Experiences

With the release of augmented reality (AR) apps like Pokémon Go and virtual experiences like PlayStation VR, people are starting to expect an immersive content experience. This technology is, of course, cutting edge, but there are other ways you can draw people in and help them forget they’re just staring at a screen.

AR and VR Tech

Video content will account for 82% of consumer internet traffic by 2020 and is an excellent tool for making your audience feel a part of something bigger. 360 videos put the viewer in the moment. At the same time, webinars and live AMA (Ask Me Anything) streams make the audience feel part of a community and help drive positive sentiment about your brand.

The key takeaway here is that you don’t need to invest thousands in top-of-the-range VR to create immersive content. But it is time to start thinking bigger than just blogs.

Voice Search

SEO is about to be shaken up by voice search. With the launch of devices like Google Home and the Amazon Echo, connecting our homes to the Internet of Things is becoming more common. Unlike manual searches made with fingers and eyes like we did in the misty past of 2015, new connected home devices and virtual assistants bring an audio element to the party.

Voice Search
Voice search tech concept | Image credit: Freepik

Right now, voice search data is very scarce. However, as soon as we gain access to the analytics of this new way of searching, voice search will have a huge impact on SEO. So, as soon as the various platforms release the data, be sure to take early and quick advantage of voice search optimization.

This year, digital marketing will be heavily impacted by new technology. To put your business above the rest, when these changes really start to impact brands, you need to be riding this wave sooner rather than later.


In the ever-evolving landscape of digital marketing, staying ahead of technological trends is crucial for success. From the granular insights offered by big data to the immersive experiences provided by augmented reality, each trend presents unique opportunities to connect with audiences in meaningful ways.

The addition of AI and ML for personalization and the authenticity offered through influencer marketing further underscore the need for a dynamic, adaptive strategy. As we navigate these advancements, integrating these six trends will be pivotal in crafting impactful digital marketing campaigns that resonate with consumers and drive results.

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